Apology to customer for accounting error

You are here

Instructions

Simply replace the unfilled areas such as "[]" and "[date]" with your information.

Dear [name],

Thank you for your recent correspondence regarding your
account number ____________. We were able to track down the error and have credited your account accordingly.  A report to this effect has also been sent to our credit reporting company.

As of this date, your account balance is $_____________.

You are a valued customer and we apologize for any inconvenience this mix-up may have caused.  If we may be of further assistance please contact this office at your convenience.

Sincerely,

[name]