Apology after cancellation of order

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Simply replace the unfilled areas such as "[]" and "[date]" with your information.

Dear [name],

This is to acknowledge receipt of your letter of [date] in which you set forth your reasons for cancelling your purchase order, # [number of purchase order].

I am very sorry about the misunderstanding that led to the cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again.

As one of our valued customers, your satisfaction is one of our primary concerns.  Please accept our apology.



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